LOG-IN ASSISTANCE FOR LIBRARY DATABASES

Users who are using any type of computing device while on campus and connected to the campus network should not see any log-in prompts. When you are off-campus, you will see a log-in prompt the first time you access protected resources. After you log in, you will not be prompted to log in again unless you close your browser.

If you are having difficulty logging in, please read through these tips:

• Your login is your SBU user name (without the @bonaventure or @sbu part).
• Your password is your last name.
• Please e-mail ateng@sbu.edu if you have trouble logging in.  We can test your login, and provide you with a temporary login if necessary. If you are having a problem accessing our resources, we will keep working on the problem with you until it is resolved.◦If you were given special passwords for individual databases by a reference librarian, use the Library Database Password Access page to use these passwords.
• Noodletools log-in?  Use the individual account that you set up with Noodletools.  Once per year, if you primarily use the account from off-campus, you will be asked to authenticate to the SBU library account. This is a different log-in/password than the account you used to set up the service. If you do not remember the library authentication information, please e-mail ateng@sbu.edu and the information can be e-mailed to you. 

SERVICE NOTE

• If you are using an EBSCOHost database and receive an error message that says "A System Problem has Occurred To begin a new session, please log in again," please try (a) clearing your cache by using Tools, Internet Options, Delete Browsing History, or (b) use a different browser. This problem is usually seen in Internet Explorer 9 on Windows 7 computers. We recommend Google Chrome or Firefox.