Who to Contact?

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Click the office links below to find contacts, their duties and how they can help you. You may also click the "find on this page" link to quickly search keywords.

Residential Living

Interim Executive Director for Residential Living and Conduct (Rob DeFazio)
email: rdefazio@sbu.edu | phone: 716-375-2572

Issues involving conduct violations
Policies and procedures related to student code of conduct
Judicial hearings
Housing and meal plan policies
Title IX policies and procedures related to students
Summer housing
Students of concern
Most general questions related to Housing, Residential Living, Conduct, Multicultural Student Affairs

Assistant Director for Residential Living

Most major housing functions, such as room selection and new student placement
Program questions related to residential living (RA/RD position description, duties, programming, etc.)
RA selection
Summer Storage
Room assignments

Residence Directors

Room change requests/Roommate issues/mediation
Reporting incidents
RA supervision/RA requirements
Lost keys
Questions about physical condition of residence halls
Damage billing and appeals
Emergency response after hours

Coordinator for Damietta Center for Multicultural Affairs

Clubs and organizations celebrating diversity (Black Student Union, Latin American Student Association, Asian Students in Action, Step Team, Voices, SPECTRUM)
Training and education about diversity
Support systems for minority students

Administrative Support (Cindy Proctor)
email: cproctor@sbu.edu | phone: 716-375-2512

Student, faculty and staff meal plans
ID Cards
Scheduling judicial hearings
Card Access – Residence Halls
General questions

Financial Aid

Troy Martin – Director of Financial Aid
email: tmartin@sbu.edu | phone: 716-375-2373

Compliance with federal, state, and institutional financial aid regulations and policies
Managing and oversight of all financial aid programs
Creating financial aid strategies for freshmen and transfer packaging
Budget projections and monitoring
Completing federal, state, and rankings financial aid surveys
Satisfactory Academic Progress
Appeals, special circumstances, and exceptions

Michelle Schram – Senior Financial Aid Counselor
email: mschram@sbu.edu | phone: 716-375-2529

Grad Waivers (not loans)
Freshmen packages
Upper class packages
Study abroad
Giant Step Waivers
Warren County Waivers
Senior Citizen Waivers
Hilbert Waiver
Cross-Registration Waiver
Athletics Financial Aid
Taking classes at another US institution (still SBU matriculating student, just taking a class closer to home for example)

Priscilla Bock – Financial Aid Counselor
email: pbock@sbu.edu | phone: 716-375-7888

HEOP Financial Aid
Veteran’s Financial Aid
VESID awards
ROTC awards
Seneca Nation
Tuition Remission
Tuition Exchange
NYS TAP
Work study Program
Community Foundation for Greater Buffalo
Freshman and upper class packages

Sue VanderHorst – Financial Aid Technician
email: svanderh@sbu.edu | phone: 716-375-2502

FAFSA questions
Verification of FAFSA
Special condition forms
Appeals
Work-study
Outside private scholarships
Endowed scholarships
General questions

Jill Lampack – Financial Aid Technician
email: jlampack@sbu.edu | phone: 716-375-2181

General Financial Aid questions
Graduate Financial Aid
Undergraduate, Graduate, and Parent Loans
Freshmen Counseling
Senior & Grad student Exit Counseling along with withdrawals
Default prevention for Federal Direct Subsidized & Unsubsidized Loans.

Business Office

Nancy L. Taylor – Account Receivable Bookkeeper
email: ntaylor@sbu.edu | phone: 716-375-2100

Student Account Billing and related questions
Due Date for tuition billing
Tuition, Room and meal plan cost
Insurance Waivers and questions
Refund questions
Payment Plans
Perkins Loan questions
SBU Loan questions
Transcript Hold
Registration Hold
1098T

Patty Bradley – Cashier
email: pbradley@sbu.edu | phone: 716-375-2101

Receipts all Department money for the University
Tuition Payment
Room Deposits Payment
Confirmation Deposits Payment
Student Account Billing questions
Due Date for tuition billing
Tuition, Room and meal plan cost
Insurance Waivers and questions
Refund Inquiries
Transcript Hold
Registration Hold

Lynn Brown – Business Office Assistant
email: lbrown@sbu.edu | phone: 716-375-2030

Student Billing and related questions
Due Date for tuition billing
Tuition, Room and meal plan cost
Insurance Waivers and questions
Refund Inquiries
Petty Cash
Travel Advances Concur

Ann Kightlinger – Director of Student Accounting Services
email: akightli@sbu.edu | phone: 716-375-2133

Student Account Billing Questions
Past Due Accounts
Accounts Placed with Collection Agencies
Policies Related to Tuition Payments
International Payments by Wire Transfer
E-billing Questions and adding Authorized Users
Withdrawn Students Process
Refund Process
Due Date for tuition billing
Tuition, Room and meal plan cost
Insurance Waivers and questions
Payment Plans
Transcript Hold
Registration Hold
1098T

Registrar

Student Information
email: records@sbu.edu | phone: 716-375-2020

Warren County
Giant Step
Cross Registration
Undergraduate
Graduate
Part-Time
Full-Time
Audits

Transfer of Courses
Degree Verification
Professor Notification
Graduate Processing
Transfer Students
Enrollment Verification
Transcripts
AP & CLEP Scores
Add/Drop Courses
Course Withdrawals
University Withdrawals
Substitutions
Degree Audits
Residency Waivers
Change of Majors/Minors
FERPA
Change of Name/Address
Pass/Fail Forms
Double Majors
Independent Studies/Tutorials
Student File Maintenance
Record Keeping
Re-Enrollments

Faculty Information
email: records@sbu.edu | phone: 716-375-2020

Maintenance Degree Requirements
Schedule Building
Degree Verification
Professor Notification
Articulation Agreements
Transfer Students
Undergraduate/Graduate Catalogs
Data Requests
Faculty Senate

National Clearinghouse
email: records@sbu.edu | phone: 716-375-2020

Verification and Reporting

Add/Drop Courses
Course Withdrawals
University Withdrawals
Degree Audits
Course Waivers
Residency Waivers
Room Scheduling
FERPA
Pass/Fail
Independent Studies/Tutorials
Undergrad/Grad Calendars
Due Dates Calendar
Grade Changes
Student File Maintenance

Undergraduate Admissions

Sarah Augostini – Admissions Operations Manager

Freshmen & HEOP application processing

Doug Brady – Director of Recruitment
email: dbrady@sbu.edu phone: 716-375-2455

General recruitment/admissions inquiries
Tele-recruiting (current student to prospective student)

Dana Demarest – Assistant Director of Operations & Technology
email: ddemares@sbu.edu phone: 716-375-2069

Freshmen, Franciscan Health Care, Transfer, International and Non-matric application processing

Monica Emery – Director of Volunteer Relations and Events
email: memery@sbu.edu phone: 716-375-2333

Student recruitment events (on and off campus)
Alumni activities (student recruitment)

Adelyn Graf – Admissions Counselor
email: agraf@sbu.edu phone: 716-375-2023

Territory Management (Western PA including Erie and Pittsburgh, Ohio, South & West US)

Sandra Hanson – Transfer Coordinator
email: shanson@sbu.edu phone: 716-375-2033

Transfer students
Military Alignment inquiries
International inquiries (excluding Brazil – Michael Murray)

Gail Marasco –Coordinator for admissions technology operations
email: gmarasco@sbu.edu phone: 716-375-2431

Data management
Prospective student list generation
Application submission errors
Application account login errors
Prospective student address changes

Mike Murray – Assistant Director of Admissions
email: mmurray@sbu.edu phone: 716-790-1606

Territory Management (Central/Eastern PA including Philadelphia, Delaware, DC, Maryland, New Jersey, Virginia)
International inquiries (Brazil only, all others Sandra Hanson)

Sharon Myers – Director of Admissions Communications
email: smyers@sbu.edu phone: 716-375-2678

Communication Flow (direct mail and marketing emails)
Admissions webpages
Social Media

Tricia Oakley – Visit Coordinator and Executive Asst. to VP for Enrollment
email: toakley@sbu.edu phone: 716-375-2400

Individual prospective student visits – (including faculty appointments, coaches, etc)
Application status questions
Calendar for Enrollment VP

Matt Retchless – Assistant Director of Admissions
email: mretchless@sbu.edu phone: 716-375-2411

Territory Management (Rochester, NY)
HEOP application questions
Student-athlete application questions

Taylor Rosenberg – Admissions Counselor
email: trosenbe@sbu.edu phone: 716-375-2440

Territory Management (Binghamton, Chautauqua Co., Corning/Elmira, Local NY, Local PA)
Giant Step/Warren Co. programs
Club Sport inquiries

Chris Scheppner – Admissions Counselor
email: cscheppn@sbu.edu phone: 716-375-2413

Territory Management (Long Island, NYC, Westchester)
Franciscan Health Care Professions deadlines and general application inquiries

Christina Sutphen – Associate Director of Admissions
email: csutphen@sbu.edu phone: 716-375-2401

Group campus visits
Student Ambassadors
Student recruitment events (on and off campus)

Dean Whitcomb – Admissions Counselor
email: dwhitcom@sbu.edu phone: 716-375-4095

Territory Management (Albany, NE states, Northern NY, Syracuse, Utica,)
Discernment inquiries

Andrew Wyatt – Admissions Counselor
email: awyatt@sbu.edu phone: 716-375-2432

Territory management (Buffalo)