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Who to Contact?

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Click the office links below to find contacts, their duties and how they can help you. You may also click the "find on this page" link to quickly search keywords.


Residential Living


Interim Executive Director for Residential Living and Conduct (Rob DeFazio)
email: rdefazio@sbu.edu    |   phone: 716-375-2572
  • Issues involving conduct violations
  • Policies and procedures related to student code of conduct
  • Judicial hearings
  • Housing and meal plan policies
  • Title IX policies and procedures related to students
  • Summer housing
  • Students of concern
  • Most general questions related to Housing, Residential Living, Conduct, Multicultural Student Affairs
Assistant Director for Residential Living
  • Most major housing functions, such as room selection and new student placement
  • Program questions related to residential living (RA/RD position description, duties, programming, etc.)
  • RA selection
  • Summer Storage
  • Room assignments
Residence Directors
  • Room change requests/Roommate issues/mediation
  • Reporting incidents
  • RA supervision/RA requirements
  • Lost keys
  • Questions about physical condition of residence halls
  • Damage billing and appeals
  • Emergency response after hours
Coordinator for Damietta Center for Multicultural Affairs
  • Clubs and organizations celebrating diversity (Black Student Union, Latin American Student Association, Asian Students in Action, Step Team, Voices, SPECTRUM)
  • Training and education about diversity
  • Support systems for minority students
Administrative Support (Cindy Proctor)
email: cproctor@sbu.edu    |   phone: 716-375-2512
  • Student, faculty and staff meal plans
  • ID Cards
  • Scheduling judicial hearings
  • Card Access – Residence Halls
  • General questions

Financial Aid


Troy Martin – Director of Financial Aid
email: tmartin@sbu.edu    |   phone: 716-375-2373
  • Compliance with federal, state, and institutional financial aid regulations and policies
  • Managing and oversight of all financial aid programs
  • Creating financial aid strategies for freshmen and transfer packaging
  • Budget projections and monitoring
  • Completing federal, state, and rankings financial aid surveys
  • Satisfactory Academic Progress
  • Appeals, special circumstances, and exceptions
Michelle Schram – Senior Financial Aid Counselor
email: mschram@sbu.edu    |   phone: 716-375-2529
  • Grad Waivers (not loans)
  • Freshmen packages
  • Upper class packages
  • Study abroad
  • Giant Step Waivers
  • Warren County Waivers
  • Senior Citizen Waivers
  • Hilbert Waiver
  • Cross-Registration Waiver
  • Athletics Financial Aid
  • Taking classes at another US institution (still SBU matriculating student, just taking a class closer to home for example)
Priscilla Bock – Financial Aid Counselor
email: pbock@sbu.edu    |   phone: 716-375-7888
  • HEOP Financial Aid
  • Veteran’s Financial Aid
  • VESID awards
  • ROTC awards
  • Seneca Nation
  • Tuition Remission
  • Tuition Exchange
  • NYS TAP
  • Work study Program
  • Community Foundation for Greater Buffalo
  • Freshman and upper class packages
Sue VanderHorst – Financial Aid Technician
email: svanderh@sbu.edu    |   phone: 716-375-2502
  • FAFSA questions
  • Verification of FAFSA
  • Special condition forms
  • Appeals
  • Work-study
  • Outside private scholarships
  • Endowed scholarships
  • General questions
Jill Lampack – Financial Aid Technician
email: jlampack@sbu.edu    |   phone: 716-375-2181
  • General Financial Aid questions
  • Graduate Financial Aid
  • Undergraduate, Graduate, and Parent Loans
  • Freshmen Counseling
  • Senior & Grad student Exit Counseling along with withdrawals
  • Default prevention for Federal Direct Subsidized & Unsubsidized Loans.

Business Office


Nancy L. Taylor – Account Receivable Bookkeeper
email: ntaylor@sbu.edu    |   phone: 716-375-2100
  • Student Account Billing and related questions
  • Due Date for tuition billing
  • Tuition, Room and meal plan cost
  • Insurance Waivers and questions
  • Refund questions
  • Payment Plans
  • Perkins Loan questions
  • SBU Loan questions
  • Transcript Hold
  • Registration Hold
  • 1098T
Patty Bradley – Cashier
email: pbradley@sbu.edu    |   phone: 716-375-2101
  • Receipts all Department money for the University
  • Tuition Payment
  • Room Deposits Payment
  • Confirmation Deposits Payment
  • Student Account Billing questions
  • Due Date for tuition billing
  • Tuition, Room and meal plan cost
  • Insurance Waivers and questions
  • Refund Inquiries
  • Transcript Hold
  • Registration Hold
Lynn Brown – Business Office Assistant
email: lbrown@sbu.edu    |   phone: 716-375-2030
  • Student Billing and related questions
  • Due Date for tuition billing
  • Tuition, Room and meal plan cost
  • Insurance Waivers and questions
  • Refund Inquiries
  • Petty Cash
  • Travel Advances Concur
Ann Kightlinger – Director of Student Accounting Services
email: akightli@sbu.edu    |   phone: 716-375-2133
  • Student Account Billing Questions
  • Past Due Accounts
  • Accounts Placed with Collection Agencies
  • Policies Related to Tuition Payments
  • International Payments by Wire Transfer
  • E-billing Questions and adding Authorized Users
  • Withdrawn Students Process
  • Refund Process
  • Due Date for tuition billing
  • Tuition, Room and meal plan cost
  • Insurance Waivers and questions
  • Payment Plans
  • Transcript Hold
  • Registration Hold
  • 1098T

Registrar


Student Information
email: records@sbu.edu    |   phone: 716-375-2020
  • Warren County
  • Giant Step
  • Cross Registration
  • Undergraduate
  • Graduate
  • Part-Time
  • Full-Time
  • Audits
  • Transfer of Courses
  • Degree Verification
  • Professor Notification
  • Graduate Processing
  • Transfer Students
  • Enrollment Verification
  • Transcripts
  • AP & CLEP Scores
  • Add/Drop Courses
  • Course Withdrawals
  • University Withdrawals
  • Substitutions
  • Degree Audits
  • Residency Waivers
  • Change of Majors/Minors
  • FERPA
  • Change of Name/Address
  • Pass/Fail Forms
  • Double Majors
  • Independent Studies/Tutorials
  • Student File Maintenance
  • Record Keeping
  • Re-Enrollments
Faculty Information
email: records@sbu.edu    |   phone: 716-375-2020
  • Maintenance Degree Requirements
  • Schedule Building
  • Degree Verification
  • Professor Notification
  • Articulation Agreements
  • Transfer Students
  • Undergraduate/Graduate Catalogs
  • Data Requests
  • Faculty Senate
National Clearinghouse
email: records@sbu.edu    |   phone: 716-375-2020
  • Verification and Reporting
  • Add/Drop Courses
  • Course Withdrawals
  • University Withdrawals
  • Degree Audits
  • Course Waivers
  • Residency Waivers
  • Room Scheduling
  • FERPA
  • Pass/Fail
  • Independent Studies/Tutorials
  • Undergrad/Grad Calendars
  • Due Dates Calendar
  • Grade Changes
  • Student File Maintenance

Undergraduate Admissions


Sarah Augostini – Admissions Operations Manager
  • Freshmen & HEOP application processing
Doug Brady – Director of Recruitment
email: dbrady@sbu.edu     phone: 716-375-2455
  • General recruitment/admissions inquiries
  • Tele-recruiting (current student to prospective student)
Dana Demarest – Assistant Director of Operations & Technology
email: ddemares@sbu.edu   phone: 716-375-2069
  • Freshmen, Franciscan Health Care, Transfer, International and Non-matric application processing
Monica Emery – Director of Volunteer Relations and Events
email: memery@sbu.edu    phone: 716-375-2333
  • Student recruitment events (on and off campus)
  • Alumni activities (student recruitment)
Adelyn Graf – Admissions Counselor
email: agraf@sbu.edu   phone: 716-375-2023
  • Territory Management (Western PA including Erie and Pittsburgh, Ohio, South & West US)
Sandra Hanson – Transfer Coordinator
email: shanson@sbu.edu   phone: 716-375-2033
  • Transfer students
  • Military Alignment inquiries
  • International inquiries (excluding Brazil – Michael Murray)
Gail Marasco –Coordinator for admissions technology operations
email: gmarasco@sbu.edu   phone: 716-375-2431
  • Data management
  • Prospective student list generation
  • Application submission errors
  • Application account login errors
  • Prospective student address changes
Mike Murray – Assistant Director of Admissions
email: mmurray@sbu.edu   phone: 716-790-1606
  • Territory Management (Central/Eastern PA including Philadelphia, Delaware, DC, Maryland, New Jersey, Virginia)
  • International inquiries (Brazil only, all others Sandra Hanson)
Sharon Myers – Director of Admissions Communications
email: smyers@sbu.edu   phone: 716-375-2678
  • Communication Flow (direct mail and marketing emails)
  • Admissions webpages
  • Social Media
Tricia Oakley – Visit Coordinator and Executive Asst. to VP for Enrollment
email: toakley@sbu.edu   phone: 716-375-2400
  • Individual prospective student visits – (including faculty appointments, coaches, etc)
  • Application status questions
  • Calendar for Enrollment VP
Matt Retchless – Assistant Director of Admissions
email: mretchless@sbu.edu   phone: 716-375-2411
  • Territory Management (Rochester, NY)
  • HEOP application questions
  • Student-athlete application questions
Taylor Rosenberg – Admissions Counselor
email: trosenbe@sbu.edu   phone: 716-375-2440
  • Territory Management (Binghamton, Chautauqua Co., Corning/Elmira, Local NY, Local PA)
  • Giant Step/Warren Co. programs
  • Club Sport inquiries
Chris Scheppner – Admissions Counselor
email: cscheppn@sbu.edu   phone: 716-375-2413
  • Territory Management (Long Island, NYC, Westchester)
  • Franciscan Health Care Professions deadlines and general application inquiries
Christina Sutphen – Associate Director of Admissions
email: csutphen@sbu.edu   phone: 716-375-2401
  • Group campus visits
  • Student Ambassadors
  • Student recruitment events (on and off campus)
Dean Whitcomb – Admissions Counselor
email: dwhitcom@sbu.edu   phone: 716-375-4095
  • Territory Management (Albany, NE states, Northern NY, Syracuse, Utica,)
  • Discernment inquiries
Andrew Wyatt – Admissions Counselor
email: awyatt@sbu.edu   phone: 716-375-2432
  • Territory management (Buffalo)
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