Residential Living

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Executive Director for Residential Living and Conduct (Nichole Gonzalez)
email: ngonzale@sbu.edu    |   phone: 716-375-2512

• Issues involving conduct violations
• Policies and procedures related to student code of conduct
• Judicial hearings
• Housing and meal plan policies
• Title IX policies and procedures related to students
• Summer housing
• Students of concern
• Most general questions related to Housing, Residential Living, Conduct, Multicultural Student Affairs
• Most major housing functions, such as room selection and new student placement
• Program questions related to residential living (RA/RD position description, duties, programming, etc.)
• RA selection
• Summer Storage
• Room assignments

Residence Directors

• Room change requests/Roommate issues/mediation
• Reporting incidents
• RA supervision/RA requirements
• Lost keys
• Questions about physical condition of residence halls
• Damage billing and appeals
• Emergency response after hours

Coordinator for Damietta Center for Multicultural Affairs

• Clubs and organizations celebrating diversity (Black Student Union, Latin American Student Association, Asian Students in Action, Step Team, Voices, SPECTRUM)
• Training and education about diversity
• Support systems for minority students

Administrative Support (Cindy Proctor)
email: cproctor@sbu.edu    |   phone: 716-375-2512

• Student, faculty and staff meal plans
• ID Cards
• Scheduling judicial hearings
• Card Access – Residence Halls
• General questions

Financial Aid

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Michelle Schram 
email: mschram@sbu.edu    |   phone: 716-375-2529

• Compliance with federal, state, and institutional financial aid regulations and policies
• Managing and oversight of all financial aid programs
• Creating financial aid strategies for freshmen and transfer packaging
• Budget projections and monitoring
• Completing federal, state, and rankings financial aid surveys
• Satisfactory Academic Progress
• Appeals, special circumstances, and exceptions

Senior Financial Aid Counselor Services

• Grad Waivers (not loans)
• Freshmen packages
• Upper class packages
• Study abroad
• Giant Step Waivers
• Warren County Waivers
• Senior Citizen Waivers
• Hilbert Waiver
• Cross-Registration Waiver
• Athletics Financial Aid
• Taking classes at another US institution (still SBU matriculating student, just taking a class closer to home for example)

Financial Aid Counselor Services
phone: 716-375-7888

• HEOP Financial Aid
• Veteran’s Financial Aid
• VESID awards
• ROTC awards
• Seneca Nation
• Tuition Remission
• Tuition Exchange
• NYS TAP
• Work study Program
• Community Foundation for Greater Buffalo
• Freshman and upper class packages

Sue VanderHorst – Financial Aid Technician
email: svanderh@sbu.edu    |   phone: 716-375-2502

• FAFSA questions
• Verification of FAFSA
• Special condition forms
• Appeals
• Work-study
• Outside private scholarships
• Endowed scholarships
• General questions

Jill Lampack – Financial Aid Technician
email: jlampack@sbu.edu    |   phone: 716-375-2181

• General Financial Aid questions
• Graduate Financial Aid
• Undergraduate, Graduate, and Parent Loans
• Freshmen Counseling
• Senior & Grad student Exit Counseling along with withdrawals
• Default prevention for Federal Direct Subsidized & Unsubsidized Loans.

Business Office

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Lorie Overturf – Account Receivable Bookkeeper
email: lovertur@sbu.edu    |   phone: 716-375-2016

• Student Account Billing and related questions
• Due Date for tuition billing
• Tuition, Room and meal plan cost
• Insurance Waivers and questions
• Refund questions
• Payment Plans
• Perkins Loan questions
• SBU Loan questions
• Transcript Hold
• Registration Hold
• 1098T

Harley Winkleman – Cashier
email: hwinklem@sbu.edu    |   phone: 716-375-2101

• Receipts all Department money for the University
• Tuition Payment
• Room Deposits Payment
• Confirmation Deposits Payment
• Student Account Billing questions
• Due Date for tuition billing
• Tuition, Room and meal plan cost
• Insurance Waivers and questions
• Refund Inquiries
• Transcript Hold
• Registration Hold

Ann Kightlinger – Director of Student Accounting Services
email: akightli@sbu.edu    |   phone: 716-375-2133

• Student Account Billing Questions
• Past Due Accounts
• Accounts Placed with Collection Agencies
• Policies Related to Tuition Payments
• International Payments by Wire Transfer
• E-billing Questions and adding Authorized Users
• Withdrawn Students Process
• Refund Process
• Due Date for tuition billing
• Tuition, Room and meal plan cost
• Insurance Waivers and questions
• Payment Plans
• Transcript Hold
• Registration Hold
• 1098T

Registrar

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Student Information
email: records@sbu.edu    |   phone: 716-375-2020

• Warren County
• Giant Step
• Cross Registration
• Undergraduate
• Graduate
• Part-Time
• Full-Time
• Audits

• Transfer of Courses
• Degree Verification
• Professor Notification
• Graduate Processing
• Transfer Students
• Enrollment Verification
• Transcripts
• AP & CLEP Scores
• Add/Drop Courses
• Course Withdrawals
• University Withdrawals
• Substitutions
• Degree Audits
• Residency Waivers
• Change of Majors/Minors
• FERPA
• Change of Name/Address
• Pass/Fail Forms
• Double Majors
• Independent Studies/Tutorials
• Student File Maintenance
• Record Keeping
• Re-Enrollments

Faculty Information
email: records@sbu.edu    |   phone: 716-375-2020

• Maintenance Degree Requirements
• Schedule Building
• Degree Verification
• Professor Notification
• Articulation Agreements
• Transfer Students
• Undergraduate/Graduate Catalogs
• Data Requests
• Faculty Senate

National Clearinghouse
email: records@sbu.edu    |   phone: 716-375-2020

• Verification and Reporting

• Add/Drop Courses
• Course Withdrawals
• University Withdrawals
• Degree Audits
• Course Waivers
• Residency Waivers
• Room Scheduling
• FERPA
• Pass/Fail
• Independent Studies/Tutorials
• Undergrad/Grad Calendars
• Due Dates Calendar
• Grade Changes
• Student File Maintenance

Undergraduate Admissions

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Sarah Augostini – Admissions Operations Manager

• Freshmen & HEOP application processing

Doug Brady – Director of Recruitment
email: dbrady@sbu.edu     phone: 716-375-2455

• General recruitment/admissions inquiries
• Tele-recruiting (current student to prospective student)

Dana Demarest – Assistant Director of Operations & Technology
email: ddemares@sbu.edu   phone: 716-375-2069

• Freshmen, Franciscan Health Care, Transfer, International and Non-matric application processing

Monica Emery – Director of Volunteer Relations and Events
email: memery@sbu.edu    phone: 716-375-2333

• Student recruitment events (on and off campus)
• Alumni activities (student recruitment)

Sandra Hanson – Transfer Coordinator  email: shanson@sbu.edu   phone: 716-375-2033

• Transfer students
• Military Alignment inquiries
• International inquiries (excluding Brazil – Michael Murray)

Gail Marasco –Coordinator for admissions technology operations
email: gmarasco@sbu.edu   phone: 716-375-2431

• Data management
• Prospective student list generation
• Application submission errors
• Application account login errors
• Prospective student address changes

Mike Murray – Assistant Director of Admissions
email: mmurray@sbu.edu   phone: 716-790-1606

• Territory Management (Central/Eastern PA including Philadelphia, Delaware, DC, Maryland, New Jersey, Virginia)
• International inquiries (Brazil only, all others Sandra Hanson)

Admissions Communications
phone: 716-375-2678

• Communication Flow (direct mail and marketing emails)
• Admissions webpages
• Social Media

Visit Coordinator  
phone: 716-375-2400

• Individual prospective student visits – (including faculty appointments, coaches, etc)
• Application status questions
• Calendar for Enrollment VP

Matt Retchless – Assistant Director of Admissions
email: mretchless@sbu.edu   phone: 716-375-2411

• Territory Management (Rochester, NY)
• HEOP application questions
• Student-athlete application questions

Taylor Rosenberg – Admissions Counselor
email: trosenbe@sbu.edu   phone: 716-375-2440

• Territory Management (Binghamton, Chautauqua Co., Corning/Elmira, Local NY, Local PA)
• Giant Step/Warren Co. programs
• Club Sport inquiries

Chris Scheppner – Admissions Counselor
email: cscheppn@sbu.edu   phone: 716-375-2413

• Territory Management (Long Island, NYC, Westchester)
• Franciscan Health Care Professions deadlines and general application inquiries

Associate Director of Admissions
phone: 716-375-2401

• Group campus visits
• Student Ambassadors
• Student recruitment events (on and off campus)

Dean Whitcomb – Admissions Counselor
email: dwhitcom@sbu.edu   phone: 716-375-4095

• Territory Management (Albany, NE states, Northern NY, Syracuse, Utica,)
• Discernment inquiries

Andrew Wyatt – Admissions Counselor
email: awyatt@sbu.edu   phone: 716-375-2432

• Territory management (Buffalo)